Conditions of Using our Web site

www.santana.co.nz is open seven days a week, 24 hours a day to supply you with great New Zealand goods from our store, located in Haast, New Zealand.

All prices are in New Zealand Dollars and the shopping cart and checkout process is conducted using New Zealand dollars, for your convenience however, you can select a different currency from the left menu to asist you make your purchasing decisions.

Click on the Add to Cart when you have found an item you would like to purchase. You will then be taken to the Paypal Shopping Cart for delivery details.

At this point, you can continue shopping or proceed to the Checkout to finalise your order.

An automated reply invoice is e-mailed immediately as confirmation upon successfully placing an order.

Your order is accepted and completed on dispatch of the products ordered by you. If we do not accept your order we will notify you with our reasons. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.

Payment:
Via Paypal - Accepted credit card types are Visa, Master Card, American Express. Credit Card details are not viewed/stored by Santana, and all online payments are handled by Paypal.

alternately contact us to arrange internet banking deposit.

Privacy Notice

Security Policy
Santana Lodge Ltd and Alternative Health Professionals Ltd, collect personal information for the sole purpose of completing your shopping experience to the best of our ability.

Your Credit Card details are not viewed/stored by Santana, and all payments are handled by a secure, PCI compliant, third party.
We do not EVER sell or distribute your information to third parties in any way. We do not send out spam. If you have any concerns or would like to know more about your information we have on file please contact us shop@santana.co.nz
Santana Lodge Ltd & Alternative Health profesionals Ltd, is committed to providing a great online shopping experience to you.

We have a physical location where you can purchase New Zealand Souvenirs and Natural Health products direct from Santana Lodge Ltd & Alternative Health profesionals Ltd.

Your bank will have details about the security of your credit cards. Remember to look for the padlock or unbroken key that will appear whenever you are providing us with personal information.

Availability
If an item becomes unavailable for any reason after you have placed your order you will be advised.

Shipping - Within New Zealand

Santana Lodge Ltd & Alternative Health Profesionals Ltd use New Zealand Post, you can choose between economy or courier during check out. Parcels use track & trace and in the event of a parcel not arriving within specified time frame, please contact us to initiate a NZ post investigation. Compensation or insurance is available on parcels that do not arrive.

International

Freight charges will be displayed before asking for payment details.

Santana Lodge Ltd & Alternative Health Profesionals Ltd offer two choices for freight with New Zealand Post:

International Airmail - New Zealand Post

Reliable and prompt worldwide delivery service.
Delivery to key destinations in 1 to 2 weeks.
Can be sent to post office boxes.
Compensation for loss or damage up to NZ$250.

International Economy - New Zealand Post

Only pay for what you send: Parcels are charged using continuous weight pricing. This means you will pay for the actual weight of your items in 10g increments. The minimum charge for International economy parcels is 100g.
Peace of mind: International Economy includes a compensation voucher for loss or damage up to NZ$250. Items valued over NZ$250 but less than NZ$1,500 are classified as high risk but can be sent if additional compensation cover is purchased.
if held in customs, your parcel may take longer. Delivery times exclude weekend and public holidays.

Taxes and Duty
Our prices only include relevant New Zealand Taxes. Applicable Taxes and Duties for Countries other than New Zealand are your responsibility, as are any clearance fees associated with importation. Most countries have a minimum threshold under which tax and duty are not collected. this varies from country to country, but small orders will normally incur no added importation cost.

Expected delivery times on international shipping may be delayed due to customs once the parcel arrives in your country. Santana Lodge Ltd & Alternative Health Profesionals Ltd are not liable for any delays caused by customs freight clearing.

Returns Policy
We carefully check products before they leave our store to ensure they are in perfect condition. All faulty items shall be replaced or money refunded less shipping and handling.

If goods do not arrive please contact us and advise. We require written confirmation so we can advise our postal authorities, and before we can process a replacement or a refund as appropriate. Please include your order payment, and/or receipt number, and your delivery tracking number (if you have been issued one).

If items of an order have been damaged during shipping, you must:

Notify us by e-mail, within two days of delivery.
Provide your payment receipt and/or order number.

We take great care in correctly and accurately repersenting goods with photographs and text descriptions on our web site, but slight variations in actual goods supplied can occur due to many factors, including and the naturally occurring patterns and colors of natural materials, including fur, wood, stone or shell. Your monitor setting may also differ from ours.

Please e-mail us before you would like to return any items that you have purchased from Santana Lodge Ltd & Alternative Health profesionals Ltd.

Returns should be sent to:

Santana Lodge Ltd & Alternative Health profesionals Ltd, Tahutahi Road, Haast, South Westland, New Zealand. Phone/Fax +64 3 750 0791 begin_of_the_skype_highlighting +64 3 750 0791 FREE end_of_the_skype_highlighting

Refund Policy
We can process refunds only for items purchased from Santana Lodge Ltd & Alternative Health profesionals Ltd. Please do not send us items that do not meet the conditions outlined in the Returns Policy, as we do not issue refunds for non qualifying items and cannot return the items back to you.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is due to our error, we will refund your original shipping costs.